Free shipping for all Malaysia orders above RM100.
After placing my order, how will I know when my order is shipped?
We usually take 3-5 working days to process the order. We will send you a tracking number once it has been sent.
How do I know when my order is shipped?
After processing your order (This will take between 3 - 5 working days), your tracking number will be given once payment and order has been fulfilled.
When will I receive my order?
Orders from Peninsular Malaysia packages are shipped via NinjaVan. Packages usually arrive in 2-5 working days.
Orders from Sabah & Sarawak will be shipped via Poslaju. Packages will usually arrive in 2-5 working days.
Kindly send us an email together with your order number to firstname.lastname@example.org if packages do not arrive after 5 working days.
All International Orders will be shipped via Flexipack International. Packages that are shipped to international countries may take up to 21-30 working days.
Kindly send us an email together with your order number to email@example.com if packages do not arrive after 30 working days.
Do you ship to Sabah and Sarawak?
Yes we ship to all the states of Malaysia
Do you do international shipping?
We currently do international shipping to Singapore, Brunei, Indonesia, Australia, United Kingdom, United States, Philippines, and Thailand. We are working on expanding our shipping areas.
Can I change the shipping details after purchasing my products?
Once orders have been processed, we are unable to change the shipping details. So please ensure you enter the correct details.
After making a purchase, is it possible to cancel my order?
All purchases are final and once processed we will not be able to cancel your order.
I have not received my package, HELP!?
If you have not received your package or would like to enquire further please contact us at firstname.lastname@example.org
I dont like the colors I picked, could I make an exchange or get a refund?
Strictly no exchanges or refunds available.
Do you test your products on animals?
No our products are not tested on animals. Dida cosmetics is proudly Cruelty Free.
Will the color look the same on all skin types?
No, the color varies on every person as it has to do with skin color and the undertone of the lips.